I’ve looking at my techniques for managing and assisting clients. I have recently found that letting clients come to me, simply isn’t a viable and pleasant method.
In one such case, I had a client that was a personal contact of mine. I created her a site, much for getting the business to the next stage. As time went on, we made improvements and the like. After I completed the project I lost touch with the client, and the site continued as it was.
Well, a short time ago, the client contacted me again expressing displeasure with the state of things. I was completely blindsided, and furthermore the client had already found a new team to assist her and was progressing on a new site. A few short weeks later, I was down one of my clients.
This effectively showed me, clients need checking up on. I missed an opportunity to find out what this client wanted and capitalize on it, thereby improving their business.
I contacted a full time freelancer friend of mine and asked a few questions about what methods they’ve used. The first suggestion was at holidays send letters of appreciation and the like. Lastly, on some sort of schedule write them and see how things are going.
Essentially migrating from my reactive state to being proactive.
Restaurants do it, managers proactively go around and ask, “How’s your meal?”. It’s a simple move and yet, they can catch anything before clients get angry and never return.
My questions going forward:
How do you handle the relationship of clients? Regular contacting, letters, emails, flowers?
When is too much or when are you not doing enough?
At my residence I have started using ESXI, and it’s enabled me to learn a bit about it.
I built the server which currently houses the infrastructure. I am using basically a desktop computer, well powered AMD process, 8GB of ram, a single 250 GB hard drive to store VMs [...] Continue Reading…
It has been a long time since I last posted here, and I was reminded by some recent reading that the purpose of this blog and others is to document projects, talk about tech stuff, generate interest if only on my one sided ideals.
That said, I’ve been doing some [...] Continue Reading…
The folks of WordPress recently released another update, 3.3!
It seems it answers many questions that a community member would have. For example, upon updating, you are greeted by a splash screen that tells gives you a change log of what things have changed. These will not satisfy the developers [...] Continue Reading…
I wanted to annouce a project I have recently started using the Codeingiter framework. Codeigniter itself offers alot of features that I believe will help improve rapid development, including caching, database abstraction, and a few other things I’ll learn as time progresses. The general purpose of this system is [...] Continue Reading…
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A friend and I were considering embarking on a small quest to begin a start-up. We had an idea that we both liked and saw a market for product. I jokingly mentioned we should use one of my favorite PHP frameworks, CodeIgniter and he quickly said No. I was [...] Continue Reading…
Over the past few months, I have been looking noticing some trends and thinking about what the next web service could be. I had a few ideas including merging all the social media sites with one website which would aggregate everything you want into one easy to use and maintain site. [...] Continue Reading…
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indieconf – the conference for independent web professionals – is now open for registation.
What is indieconf? It’s a conference that brings together the topics that affect freelance web people with experts who’ve been there and done that. I’ve attended a number of tech/web conferences over the past [...] Continue Reading…
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I recently took a foray into the world of virtual machines on my Ubuntu server. I decided that since I could not use the well known KVM (my cpu does not have the proper extensions) I could use virtualbox. After installing it, I next learned how to mange the [...] Continue Reading…
With some many webdevelopers/ designers/ graphics people all making websites how is a company or anyone for that matter to find someone to make their site?
1. Assuming a WYSIWYG editor can create a great website
Using a program to code your site will only result in jarbled code that no [...] Continue Reading…